Terms of Service
Last updated: [CONFIRM date]
1. Service overview
Plugzy is a mobile application that helps EV drivers discover charging stations, reserve slots at participating stations, and pay for charging where supported. Plugzy connects drivers and station owners; it does not itself own or operate charging hardware unless stated otherwise. [CONFIRM]
2. Eligibility
You must be able to form a binding contract and meet any minimum age requirement to use the Service. [CONFIRM minimum age]
3. Accounts
You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity under your account.
4. Charging-station listings
Station information, including availability, pricing, and connector types, is provided by station owners and third-party sources and may not always be accurate or current. [CONFIRM data sources]
5. Reservations
Where supported, you may reserve a slot at a participating station. A reservation depends on the station choosing to participate and may be subject to time limits and station rules. [CONFIRM reservation hold rules]
6. Cancellation
Reservation cancellation terms, including any time windows, will be described in the app. We do not state specific cancellation penalties in this draft. [CONFIRM cancellation policy]
7. Wallet and held balances
The Service may offer an in-app wallet and held-balance deposits to support charging payments. The treatment of balances, including any holds or minimums, will be described in the app. [CONFIRM wallet mechanics and any regulatory arrangements]
8. Payments
In-app payments are processed through the payment provider Plugzy implements. Applicable fees and supported payment methods will be shown before you pay. [CONFIRM provider and fees]
9. Refunds
Refund eligibility and timelines, where applicable, will be described in the app. We do not state specific refund timelines in this draft. [CONFIRM refund policy]
10. Rewards
The Service may offer a rewards or points program. Earning and redemption rules, where a program is active, will be described in the app and may change. [CONFIRM rewards rules]
11. Station-owner responsibilities
Participating station owners are responsible for the accuracy of their listings, the operation and safety of their equipment, honoring reservations they accept, and complying with applicable law. [CONFIRM owner obligations]
12. Availability limitations
The Service is provided on an "as available" basis. Features such as live availability, reservations, and in-app payments depend on station participation and third-party systems, and may not be available at every station or at all times.
13. Acceptable use
You agree not to misuse the Service, interfere with its operation, attempt unauthorized access, or use it for unlawful purposes.
14. Liability
To the extent permitted by law, Plugzy is not liable for indirect or consequential damages, or for issues arising from third-party stations, equipment, or services. [CONFIRM — legal review required]
15. Governing law
These terms are governed by the laws of [CONFIRM jurisdiction], and disputes are subject to the courts of [CONFIRM venue].
16. Contact information
Questions about these terms can be sent to admin@plugzy.org. [CONFIRM legal entity name and registered address]